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Customer Service Key Performance Indicators Survey Results

Customer Service Key Performance Indicators Survey Results (in collaboration with NiSource)


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Gas Odorant Survey

MEA members answer:

  • What type of odorant is your company currently using?
  • What have been you experiences? 
  • Any issues with fade on one vs. the other?
  • Do you require a Cloud Point test to be conducted by the supplier on the delivery site prior to the first unloading operation? 
  • And do you require Company representative to witness this test?

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Gas Measurement & Control: Fast Meters and Testing

MEA members answer:

What percentage of your residential gas meters are functioning fast over 2%?

How many gas meters per year is your company testing?


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Engineering Co-op Survey

MEA members answer the following questions on Engineering Co-ops:

1.  Do you currently have an Engineering Co-op Program in place?

2.  What have you done to make it successful?

3.  Would you be interested in participating in a benchmarking program to address this issue? 


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Work Stoppage and OQ Survey

MEA members answer: How have you handled a potential work stoppage with outside personnel from an OQ perspective?
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Response Time Survey

MEA members answer:

1.  Is anyone using non-utility employees to perform gas leak or other emergency service response?  If yes, is it during normal business hours or after hours only? Are these responders local HVAC technicians, plumbers, or other?

 

2.  Are you aware of gas journeymen and women that are available for hire? If yes, how can we contact them.


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Gas Emergency Training Survey

MEA members respond to:

Question One:  Can you tell me if your company requires SCBA & fireproof suits when dealing with blowing gas?

Question Two:  How do you handle training for the emergency itself – not the “command-n-control” or media relations aspect – but the decision making ability of the responders, choosing the least risky solution to effect a safe outcome both for the worker and the public?

Question Three: Are you aware of training of this type offered by an entity or do you conduct similar training in-house?


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Disaster Response Mutual Aid Planning Survey

MEA members are asked to share their organization's plans and procedures for emergency response and mutual aid.
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Excess Flow Valve Survey

Members respond to:

1.  Are you currently or do you plan to do so soon, install excess flow valves?

2. if so, are the installations for new services only, new and replacement services or all services.


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