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Risk Management - Joint Simulation Emergency Response: What Can We Learn Together?

Presented at the 2006 Fall Business Roundtable 

Topic Leader 1: Steve Gilkey
Kansas City Power & Light

Topic Leader 2: Dr. Jerome Hajjar
Mid-America Earthquake Center

With increasing public expectations of preparedness post Katrina and 9/11, are we fully prepared to respond...


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New Employee Development Programs: What’s New in the Workplace?

Presented at the 2006 Fall Business Roundtable 

Topic Leader 1: Blaine Dinwiddie
Omaha Public Power District

Topic Leader 2: Darlene Moog
Vectren

What tools are utilities and contractors using to bring prospective employees...


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De-Coupling From Throughput and Conservation Rate Cases; a Case of Give

Presented at the 2006 Fall Business Roundtable 

Topic Leader: Malcolm Ketchum
Concentric Energy Advisors

In a high cost commodity market, what are utilities doing to...


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Customer Service Standards

Presented at the 2006 Fall Business Roundtable 

Topic Leader 1: Kenneth Varel
Ameren

Topic Leader 2: Robin Souder
Aquila

Topic Leader 3: Michael Donohue
Accenture Consulting


As states begin to initiate strict requirements on customer call centers and customer appointment windows, how are we preparing...


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A Safety Success Story: Exelon Corporation

Presented at the Spring Business Roundtable, March 20, 2007 (Henderson, NV)

Speakers:
Greg Kiraly, ComEd, An Exelon Company
John Boyle, Exelon Corporation

Exelon Energy Delivery (EED) will present their pursuit of "Best In Class" Safety performance. This presentation includes the origin and challenges of two companies...


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Effective Change Management

Presented at the Spring Business Roundtable, March 20, 2007 (Henderson, NV)

Speakers:
Mike Hughes, The Revere Group
Anthony McCain, NICOR
Will Misner, Vectren


Effective Change Management is a key ingredient to successful business and cultural change, optimization or transformation.  It enables people to not only understand desired change, but to...


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MEA’s Knowledge Management System: A Strategic Update

Presented at the 2006 Fall Business Roundtable 

Presenter 1: Don Szambelan
Midwest Energy Association (MEA)

Presenter 2: Patrick Van Beek
Midwest Energy Association (MEA)

For more than a year, MEA has been gathering and capturing the knowledge exchanged at conferences, roundtables...


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Use of Human Performance-Based Checklists, Part C

Presented at the Spring Business Roundtable, March 19, 2007 (Henderson, NV)

Speaker:
Don Pellegrini, Exelon Energy Delivery

Exelon Energy Delivery wanted to develop and implement fundamental programs and processes to create and embed an effective human performance culture to enhance and improve customer satisfaction, reliability, safety, and financial costs.  Additional activities to address organizational gaps include the use of...


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Use of Human Performance-Based Checklists, Part B

Presented at the Spring Business Roundtable, March 19, 2007 (Henderson, NV)

Speaker:
Mo Doghman, Omaha Public Power District

This session covers effective measures and processes used to ensure teams and crews are meeting safety standards and procedures via self-management...


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Use of Human Performance-Based Checklists, Part A

Presented at the Spring Business Roundtable, March 19, 2007 (Henderson, NV)

Speaker:
Isaac Akridge, ComEd, An Exelon Company

Exelon Energy Delivery has experienced some success as a result of establishing a fundamental program and process to create an effective human performance culture.  Additional activities to address organizational gaps include...


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